Episode 020: How do we empathise accurately?

Sometimes we get it wrong because we're in a rush to solve a problem for our loved ones. The problem is that sometimes we don't wait long enough to understand what it is they are trying to convey and we then put our connection at risk, and that means we don't get to help them solve their problem. So, let me talk you through how to empathise properly so that you can then help your loved one solve a problem!