Episode 04: Deprogramming

The work that makes great consulting possible often happens long before a client sees the final outcome. It happens behind the scenes, in the systems, relationships, and culture that support the people doing the work. For India Monroe, that is exactly where the focus belongs. As Hylaine’s HR leader and culture expert, India spends her time building the foundation that helps teams succeed, from employee engagement and connection to creating an environment where people feel supported, equipped, and empowered to deliver for clients. India joins Jayme MacQueen to talk about the role of people and culture in a technology consulting firm, why HR is about much more than policies and processes, and how a strong employee experience ultimately shapes the client experience. She also shares her unconventional career path from motorsports to consulting, what remote work taught her about building connection, and why understanding people is at the center of everything she does. Also in this episode: why the best cultures are built intentionally, the importance of listening to employees, and how the work behind the scenes helps Hylaine live its values of partnership, transparency, and doing what’s right. Episode Highlights: 00:00 Introduction to Off-The-Deck 02:20 Motorsports, and Where the Instincts Came From 05:20 Belonging Without a Building 09:20 Deprogramming 13:40 Reviewing Work You Cannot See 18:45 When the Client Is the Problem 22:30 Adults, Not Babysitting 28:50 What Growing Firms Get Wrong About Culture 31:25 Artificial Intelligence 38:35 Closing Notes   Guest Bio India Monroe is Hylaine’s HR Leader based in Raleigh, North Carolina, where she focuses on building a strong employee experience and supporting the people behind Hylaine’s client success. With a background spanning multiple industries, including motorsports, India brings a unique perspective on connection, engagement, and the importance of creating a culture where teams can thrive. At Hylaine, India helps strengthen the systems and relationships that enable employees to do their best work, ensuring that the people behind the technology solutions are supported, connected, and equipped for success.