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Episode #1 - What the Heck is CX Science?? episode artwork

Jun 8, 2019 24 min

Episode #1 - What the Heck is CX Science??

from Talking CX Hosted by talkingcx

20 years into the modern CX movement executives believe CX is critical but to the CX discipline must become more formal, predictable, measurable and investable to continue to grow, moving from CX as Art to CX Science predictably impacting your Customer Experience Operating Model (CXOM). Find related resources here

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What this episode covers

What does CX science look like and why does it matter? Listen as our co-host Graham Clark tries to make sense out of it all while avoiding too many military references. Resources CX Science Intro We'd love to hear from you! Contact us and let us know what you think - comments, questions, your experiences, customer experience topics you'd like to hear. Transcript [email protected] 833-482-5529 Twitter

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Episode #1 - What the Heck is CX Science??

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This episode is 24 minutes long.

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This episode was published on June 8, 2019.

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