Episode 10 - Alex Cruz Farmer on the experience of working during lockdown

Working from home expanded massively during the pandemic - but were we ready for such a massive change? The proportion of remote workers grew from 17% of all employees worldwide in 2019 to 32% but the companies weren't fully ready for the change and collaboration tools were often pushed beyond what they were designed for.  Alex Cruz Farmer of Cisco ThousandEyes has the tools to look objectively at the user experience and talks to us about how we can improve it.