Episode 10: Respect Costs More Than a Retainer

What this episode covers

In Ops, breakups aren't just business - they’re personal. This week, Mike and Christina tear into the real cost of client exits: the lost money, the bruised egos, the hit to team morale, and the pressure to stay professional when you’d rather flip a table.They break down how to offboard without setting yourself on fire, protect your accounts (and your reputation), and why controlling the way you leave is just as important as how you start.Because in Ops, your work is valuable—but your respect is priceless.If you’ve ever swallowed your anger to do the right thing, this one's for you.

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