Episode 102: Tour De Force of Tech Collaboration

Finding the “best in class” IT resources to meet all for your wish-list items can be a challenge, especially when trying to future-proof your infrastructure and remote workforce all while maintaining security protocols and budgets during a world pandemic. Tech expectations continue to increase and the need for collaborative IT solutions has become paramount.  What have other companies done to roadmap their next 5 years of success?  How have they overcome some of these challenges and mitigate the disasters of a wrong decision?  Find out on this episode of TechSperience as we explore a “tour de force” of tech collaboration.  Guest 1: Laura Belincky – Sr. Business Development Manager, BSG Guest 2: Brian McGuffin – National Business Development Manager, BSG Guest 3: John Maslanik – Business Development Manager, BSG Guest 4: Brian Chandler – Director, Business Development Manager’s Team, BSG Guest 5: Derek Olson-Sr. Manager, Business Development Manager’s Team BSG Host: James Hilliard Show Notes: [0:38] Introduction of guests [1:30] How do you start the process of learning about your customers and what their pain points are? [2:55] What's your favorite place to go to learn about a new customer? [4:30] What's a unique place where someone has been able to uncover new information about a customer? [5:31] Currently, what are the biggest pain points you are hearing from customers where solutions providers can help? [8:16] Besides logistical pain points, what are some personal pain points we are hearing from customers? [10:48] How do you start imagining the resources that you can provide a customer when they ask for products and/or services? [13:20] How does bringing in more team members to sit in on meetings allow for more potential resources to the client? [15:25] Are customers surprised that Connection can offer more services than they initially thought? [19:05] How often do you find a customer is willing to talk to another customer about their experiences? [24:40] Could you design a new data center from the ground up? [26:33] What are your goals when engaging customers?