Episode 103: Controlled Chaos

Erick and Rich talk about strategies for changing endpoint and network management from increasingly commoditized services to profit engines, as well as three strategies for accelerating MSP growth in AI, cloud, and remote productivity. Then they’re...

Episode 103 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 103: Controlled Chaos" was published on December 12, 2025 and runs 61 minutes.

December 12, 2025 ·61m · MSP Chat

Summary

Erick and Rich talk about strategies for changing endpoint and network management from increasingly commoditized services to profit engines, as well as three strategies for accelerating MSP growth in AI, cloud, and remote productivity. Then they’re joined by Cisco execs Tim Coogan and Elisabeth De Dobbeleer to discuss the new Cisco 360 partner program and the channel analysis behind it. And finally, one last thing: A jail break story about a failed attempt to break IN to a South Carolina prison with a stash of steak, weed, crab legs, cigarettes, and Old Bay. Discussed in this episode:News Flash: Networks and Endpoints Still ExistCisco 360 Partner Program Empowers Partners to Drive Profitability in an AI EraCisco Simplifies Security for Managed Service Providers, Accelerating Their Hybrid Mesh Firewall Deployments and Business GrowthDrone drops crab legs, steak and weed into South Carolina prison: “Folks were planning an early holiday Old Bay crab boil” Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

Episode Description