Episode 11: All about Refunds

What We Cover In This Episode: Automatic refunds from the admins and client experience, and what happens if you don't automatically refund the client [2:18] How to mark as compensated, without using auto-refund [3:54] Tips for noting clients' accounts that some type of refund other than auto-refund has been performed [4:52] How the process of refunding for a series will differ from that of an event or one-on-one [5:46] The way to issue a partial refund on a single item in fitDEGREE [8:34] Where to locate the sales within the admin [9:21] How to see the status of your transactions and VOID sales, if necessary [11:58] What to know about related items [12:50] Why issuing a refund and why it doesn't automatically revoke items or cancel sessions [13:43] Quotes: "When we choose to refund, we can automatically refund, and this is going to refund to the payment method." [2:28] "It is a choice to automatically refund or not." [3:06] "The goal of our admin is to make sure everything is as complete as possible." [3:54] "It is important to note that a series is very, very different from a class. It is very different from an event, and it is very different from a one-on-one." [5:51] "Any screen that a sale can be found a refund can be processed, and sales can be found in many places" [9:21] LINKS: [email protected] https://www.facebook.com/groups/fitDEGREE