Episode 11: Banking on the Way People Change with M&F Bank

Hosted by Samir Agarwal (https://www.wolterskluwer.com/en/experts/samir-agarwal) and special guest Richard N. (Skipper) Hines, III, (https://www.linkedin.com/in/skipperhines/)#PPP #paycheckprotectionprogram #consultingservices #advisoryservices #covid #pandemic #risk #customercare #businessoperations #operations#univest #insights #policy #politcs #bankingcomplianceinsights #insights #podcast digitalbanking #wolterskluwer #whenyouhavetoberight #compliance #SamirAgarwal #jimwrbanek Summary:Banking Compliance Insights is a podcast series created to deliver insights on compliance trends and provide strategies for navigating today’s regulatory and risk environments. Let’s talk about Customers, Culture, and Operations. How has your bank responded to and pivoted during the current environment, including the pandemic and inevitable social unrest? What’s worked? What has not? Listen to this podcast episode, “Banking on the Way People Change,” to learn about adapting banking processes and client outreach in the current environment. Our host, Wolters Kluwer, Vice President, Banking Compliance Solutions, Samir Agarwal, is joined by Skipper Hines, a Vice President and Credit Underwriting Manager with M&F Bank, to share his experience serving customers in this unprecedented time. Together they provided practical suggestions for ways financial institutions can overcome challenges, create opportunities, and navigate regulatory change requirements brought about by the pandemic. They also provide insight into enhancing customer contact channels and automating as many internal tasks or processes as possible.If you have questions about how we can help you better serve your clients and enhance your online loan application and commercial lending processes during the pandemic, please post them in the comments section of this podcast! Product Highlights from the Podcast:Wolters Kluwer CASH SuiteTM https://www.wolterskluwer.com/en/solutions/cash-suite/ increase profits and grow top-line revenue by achieving straight-through-processing across every commercial loan lifecycle step.Wolters Kluwer CASH WorkflowTM - https://www.wolterskluwer.com/en/solutions/cash-suite/cash-workflow provides visibility and control of your commercial lending process.Wolters Kluwer Online Loan Applications - https://www.wolterskluwer.com/en/solutions/online-applications a robust online application platform ready to become the bank’s fully branded digital sales channel.Sign up for our COVID-19 Regulatory Development Bulletins -https://www.wolterskluwer.com/en/solutions/onesumx-for-compliance-program-management/onesumx-for-regulatory-change-management/covid-19-regulatory-updatesWant customized compliance strategies? Sign up for a custom demo by clicking - https://www.wolterskluwer.com/en/about-us/organization/governance-risk-and-compliance Listen to more Banking Compliance Insights by Wolters Kluwer here https://bit.ly/2G8FlsoAdd our podcast series to your playlist today.Subscribe: iTunes/Apple Podcast | RSS | Google Podcast | Spotify | Pocketcasts | OvercastFor more information and additional guidance, please visit www.WoltersKluwer.com or call 1-800-397-2341. Please join us for future podcasts focused on navigating emerging trends in regulatory compliance.DISCLAIMER: The information and views outlined in this Wolters Kluwer Financial Services’ communication are general in nature and are not intended as legal or professional advice. Although based on the law and information available as of the date of publication, general assumptions have been made by Wolters Kluwer Financial Services that may not consider potentially important considerations to specific businesses. Therefore, the views and information presented in Wolters Kluwer Financial Services’ communication may not be appropriate for you. Readers must also independently analyze and consider the consequences of subsequent developments and/or other events. Readers must always make their determinations in light of their specific circumstances.