EPISODE · Dec 20, 2023 · 44 MIN
Episode 11: Donnie Berkholz on ITIL and DevOps
from The Unplanned Show · host PagerDuty
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort. Platify Insights: https://platifyinsights.com/ Watch the interview: https://youtu.be/5oF42wItsSM Find full show notes: https://www.pagerduty.com/resources/podcast/
What this episode covers
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort. Platify Insights: https://platifyinsights.com/ Watch the interview: https://youtu.be/5oF42wItsSM Find full show notes: https://www.pagerduty.com/resources/podcast/
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Episode 11: Donnie Berkholz on ITIL and DevOps
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