Episode 11: Donnie Berkholz on ITIL and DevOps

What this episode covers

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort. Platify Insights: https://platifyinsights.com/ Watch the interview: https://youtu.be/5oF42wItsSM Find full show notes: https://www.pagerduty.com/resources/podcast/

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Frequently Asked Questions

How long is this episode of The Unplanned Show?

This episode is 44 minutes long.

When was this The Unplanned Show episode published?

This episode was published on December 20, 2023.

What is this episode about?

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy...

Can I download this The Unplanned Show episode?

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