Episode 11: Graham Ross, Head of International Marketing at Smartsettle Resolutions Inc.

In this episode of the ICODR podcast, Ian interviews Graham Ross, Head of International Marketing at Smartsettle Resolutions Inc.  Graham is a UK lawyer and mediator with over 20 years of experience in IT and the law. Graham is the author of legal application software (accounts and time recording) and the founder of LAWTEL, the popular web-based legal information update service. Graham co-founded the first ODR service in the UK, WeCanSettle, and designed the blind bidding software at the heart of the system. Graham subsequently founded TheMediationRoom.com, for whom he designed their online mediation platform. Graham speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on the application of technology to ADR. Graham was host of the 5th International Conference on Online Dispute Resolution held in Liverpool, UK, in 2007. Graham was a member of the Working Party of the European Committee on Standardisation (CEN) which developid a taxonomy for Online Dispute Resolution and currently is a team member of the EMCOD project (www.emcod.net) which is creating a facility for the European Union for the measurement of justice through ODR . Graham is also a leading trainer in ODR having created the accredited distance training course in ODR provided by TheMediationRoom to mediators in over 15 countries. Graham has undertaken ODR pilot projects with a number of organisations including the UK Ministry of Justice, Paypal, the US National Institutes of Health, the US National Mediation Board and the Law Council of Australia.