Episode 11 - The expedite technician, rethinking front line support of healthcare technology

Everywhere you look in a hospital, there is technology, and with these countless pieces of technology, comes the potential for countless problems. The responsibility for supporting technology falls to front line technical support staff, which is often stretched to their limits in more ways than one. In this episode we explore a new way of deploying resources to support technology which is improving customer satisfaction, technician satisfaction and reducing costs - the expedite technician.