Episode 111: The What and How of the 5 Whys Process (Root Cause Analysis)

Anyone with kids can appreciate the effectiveness of asking why over and over again until the response is "Because I said so" or "Because God made it that way." Well in business, it turns out asking why 5 times, leads to a great root cause analysis method. And it applies to more than just troubleshooting manufacturing issues at a Toyota robotics plant (where it originated), it can help you identify issues in your business, hone in on customer persona marketing messages, and even identify major constraints in your day to day life. In this episode, I break down the 5 whys process, what is it and how to use it. https://www.techsmartboss.com/111