Episode 116 - REFOCUS WEEK - How online bookings are changing and moving into different sectors

Episode 116 - REFOCUS WEEK - How online bookings are changing and moving into different sectors of our industry with Craig Joel from Now Book ItCraig Joel is a Founder of Now Book It, a proudly Australian company that is completely self-funded.Craig is a former restaurant owner and consultant who has worked in the US, Italy and Australia and has over 30 years of experience in the Industry. He was the president of the Catering Institute in Western Australia for more than 10 years and during his time there, met with hundreds of restaurateurs who were unhappy with the existing reservation landscape.In the 5 past years, Now Book It has grown to be the largest reservation and gift card platform in the Country and is used by Quay, Firedoor, Movida, Catalina, Coda, Tonka and over 3000 venues in 6 countries.In this podcast, we talk about how the business started, why online reservations is often a last-minute thought for brands, if COVID will change the brands who move to online booking, and what are the challenges for venues to move to this new type of technology.Please connect with Now Book it here:WebsitePlease connect with Open Pantry Consulting here:Website