Episode 119: Retail Store Modernization

Success in retail has become centered on the customer experience. Take the friction out of purchasing with VMware while using an infrastructure that’s already in place. Check out this TechSperience podcast to hear from the retail experts at VMware and Connection on how to connect employees with consumers and transform your locations into faster and more efficient stores. Host: James Hilliard Guests: Brian Gallagher, Retail Strategy Director at Connection Ed Durbin, Senior Director, Global Retail at VMWare Show Notes: [0:22] What are the top ideas that retail leaders are discussing surrounding retail store modernization? [1:45] Are LoB leaders more "foot on the gas" and IT leaders more "foot on the break" when establishing store modernization initiatives? [4:15] Are those focusing on the backend infrastructure early enough, or only after they've purchased new technologies? [5:45] Do CIOs want their systems to be able to adopt any new technology?  [8:10] After a successful pilot, how do you execute that to scale? [11:00] Are there one or two common hurdles that always stop POCs from moving to the rollout stage, and what can be done to overcome them? [16:30] What are some initial steps people can be taking to modernize stores? [22:00] What should retailers be focused on now? You can hear us on Apple Podcasts, Amazon Music, Spotify, Google Podcasts, or Podbean.