Episode 12 - Emotion at Work in Impression Management

This is a long episode. Mainly because this is a complex and complicated area.  Also though, Prof Dawn Archer and I are research colleagues and friends too. In this episode we get into a whole host of interesting and linked topics: Impression Management - how we work (non)strategically to manage how others see us Self Presentation - how we will work to present our 'best possible self' according to context Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies) Dark side of EI - how emotional intelligence can be used to change behavior of others Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity) This was a joy to record and I hope that you enjoy listening to it.  Yes, it is a) long b) geeky c) academic at times d) practical at times  It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction.  ENJOY!!!! References: EI (including the “dark side”) Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.   Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books. Credibility/image restoration Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186. Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163. Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc. Facework  Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books. Impression management DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge. Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/  Doubleday. Self-presentation / self-disclosure Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’.   In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley. McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger.  Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518. Influence Gass, R.H. and J.S. Seiter 2015. Persuasion: Social Influence and Compliance Gaining. Fifth Edition. London and New York: Routledge. https://www.amazon.co.uk/Influence-Psychology-Robert-PhD-Cialdini/dp/006124189X https://www.amazon.co.uk/Pre-Suasion-Revolutionary-Way-Influence-Persuade/dp/1847941435/ref=pd_lpo_sbs_14_t_1/262-4045715-2874451?_encoding=UTF8&psc=1&refRID=X5VV0EYGE3YJ626MVS34 More from Dawn: LinkedIn: https://www.linkedin.com/in/dawn-archer-bb838835/ Twitter: https://twitter.com/Prof_DawnArcher    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/