Episode 12, Part 1 - Driving Business Growth Through Customer-Centric Leadership, with Charlotte Smith

In Part 1, Charlotte Smith draws from her 2 decades of experience, and talks about how you can mobilise your leadership team, aligning KPIs with customer-centric goals, and fostering a culture of expertise and value. Charlotte’s practical frameworks demonstrate how leadership can effectively scale customer-centric initiatives, turning individual contributions into sustainable business growth.

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This episode is 26 minutes long.

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This episode was published on December 30, 2024.

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