Episode 12: The legal and moral risks of AI in retail

In this episode of Future Consumer Talks, Felix Riley, Roxana Sharifi and Giulia Tomassini discuss how AI is reshaping the retail sector, from operational efficiency to customer engagement. The conversation explores the legal and governance challenges linked to the EU AI Act, the risks of over-automation, and the growing value of authentic human interaction in an AI-driven marketplace.   Listen on Spotify Listen on Apple Podcasts Listen at cms.law Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.