Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

If you listen to the podcast, you know there are 2 things I am really passionate about, great customer support and metrics. Not just any metrics, but metrics you can use to make a difference in your business. So you know I was excited to combine both topics in the same episode. In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box. https://www.techsmartboss.com/121