Episode 13 - Amanda Scott, Head of Digital Contact Channels, and John McDiarmid, Head of Security and Information Governance at NatWestGroup

In this podcast, John McDiarmid discusses how NatWest Group ensures that their cyber security development, on which their customers desperately rely, keeps pace with the ever-growing innovation within the banking industry. At the same time, Amanda Scott gives us a first-hand explanation of how NatWest's AI-powered assistant, Cora, has become a growing digital influence in how they serve customers.