Episode 13 Ann-Marie Stagg, Ex CEO of the Call Centre Management Association (CCMA)

Ann-Marie Stagg has over 20 years working for blue chip organisations such as the AA, Scottish Power, United Utilities, Brakes, and the Co-op Financial Services and recently retired as CEO of the CCMA which is now in its 27th year.  Ann-Marie also set up the UK National Contact Centre Awards which recently celebrated its 25th anniversary, took over the European Contact Centre and Customer Service Awards 6 years ago and breathed new life into it, making it now the largest awards event for our industry.  Learn more from Ann-Marie on the following.  What changes have you observed during those 30 years. ThebBiggest opportunity you see in the Contact Centre sector right now. What advice would you give people wanting to progress in the industry   Did you come across any challenges being a woman in senior roles in the industry What was your biggest career break, and who or what do you have to thank for it. Have we seen the last of Ann-Marie Stagg, or are you likely to pop up again? What is your favourite travel destination and why?  The Impact Room from Douglas Jackson– Where exceptional, diverse and impactful leadership and wisdom is shared Leading the way in Customer Experience Executive Search.    To watch the full video go here.