Episode 13: Delivering on the Details—AI, Drivers & the Future of Catering with Chris Heffernan, CEO of dlivrd

In this episode of Restaurant Catering Smarts, Michael Attias sits down with Chris Heffernan, CEO of dlivrd—a last-mile logistics company disrupting the gig delivery space with a focus on transparency, driver empowerment, and AI-driven matchmaking. Chris shares his vision for a delivery ecosystem where restaurant operators and drivers both win. You'll hear how dlivrd's platform is custom-built for catering—not just another gig app. Think: delivery driver profiles, matching based on capacity and equipment (not just location), and AI that "swipes right" on the perfect driver for every order. Michael and Chris dive into: The flaws of traditional delivery apps for catering orders How AI and driver profiling create better outcomes for large orders Why culture and community matter, even in the gig economy Practical ways caterers can leverage AI, from chatbot customer service to automated menu recommendations Whether you're running five catering deliveries a week or fifty, this episode will change how you think about delivery logistics. Restaurant Catering Smarts is powered by CaterZen Catering Software, the all-in-one platform helping restaurants grow catering sales and streamline operations.