Episode 13: Is AI The Future of Debt Collection? episode artwork

EPISODE · Dec 4, 2025 · 1H 12M

Episode 13: Is AI The Future of Debt Collection?

from The Credit & Collection News Podcast · host Steve Ruderman

Playing politics in the Age of A.I.? In this episode of the Credit and Collection News Podcast (proudly sponsored by CSS Impact), Steve's joined by a panel of brilliant guests - Stefanie Jackman (Troutman Pepper Locke), Joanne Needleman (Clark Hill), Rob Grafrath (CSS Impact), and Episode 12's returning guest in John McNamara (Formerly of the CFPB, now with Avital) to talk about the rise of Artificial Intelligence in the Debt Collection sector, and how the rapid implementation of new technology - and a temperamental White House - are ushering in new era's of uncertainty and instability through out the industry. CSS Impact is the only enterprise-level financial management platform. Find out more about their all-in-one solution for billing, revenue management, debt collections, and more at https://www.cssimpact.com. Find out more about Stefanie Jackman at https://www.troutman.com/professionals/stefanie-jackmanFind out more about Joann Needleman at https://www.clarkhill.com/people/joann-needlemanFind out more about John McNamara at https://www.linkedin.com/in/john-mcnamara-75a2982/Find out more about Rob Grafrath at https://www.cssimpact.com/about-us/Visit http://www.elsos.com for more.

Playing politics in the Age of A.I.? In this episode of the Credit and Collection News Podcast (proudly sponsored by CSS Impact), Steve's joined by a panel of brilliant guests - Stefanie Jackman (Troutman Pepper Locke), Joanne Needleman (Clark Hill), Rob Grafrath (CSS Impact), and Episode 12's returning guest in John McNamara (Formerly of the CFPB, now with Avital) to talk about the rise of Artificial Intelligence in the Debt Collection sector, and how the rapid implementation of new technology - and a temperamental White House - are ushering in new era's of uncertainty and instability through out the industry. CSS Impact is the only enterprise-level financial management platform. Find out more about their all-in-one solution for billing, revenue management, debt collections, and more at https://www.cssimpact.com. Find out more about Stefanie Jackman at https://www.troutman.com/professionals/stefanie-jackmanFind out more about Joann Needleman at https://www.clarkhill.com/people/joann-needlemanFind out more about John McNamara at https://www.linkedin.com/in/john-mcnamara-75a2982/Find out more about Rob Grafrath at https://www.cssimpact.com/about-us/Visit http://www.elsos.com for more.

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Episode 13: Is AI The Future of Debt Collection?

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This episode is 1 hour and 12 minutes long.

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This episode was published on December 4, 2025.

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Playing politics in the Age of A.I.? In this episode of the Credit and Collection News Podcast (proudly sponsored by CSS Impact), Steve's joined by a panel of brilliant guests - Stefanie Jackman (Troutman Pepper Locke), Joanne Needleman (Clark...

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