Episode 13: Legal Designing Financial Services with Fiona Phillips

Banking is an essential service of a society pursuing trust. Societies where basic financial services are not easily accessible, also struggle sustaining other elements of modern human life, not just the flow of money. Since cash money is becoming less and less relevant in digitized societies, however, the functions of financial services are transforming heavily, bringing out not only new challenges but also new interesting opportunities. Designing the legal aspects of financial services to be more human friendly plays an important role in this transformation. In this episode we talk about the potential of legal design in the financial sector with Fiona Phillips. Fiona is a Global Head of Digital Legal at a large international bank, and a legal design evangelist, who has been collaborating with designers across the Globe in various legal design projects. Fiona tells us how the design of financial services has changed through the ages, and how human centric design can change the way banking is experienced in the future. Is it really possible to make people read their credit card terms and conditions? Tune in to hear out!