Episode 131: MSPs: Make sure you’re charging properly

Episode 131 includes: Why MSPs aren’t charging properly – and why this is CRAZY The pros and cons of making follow-up phone calls to clients after support Plus there’s an opportunity for extra monthly recurring revenue Featured guest Thank you to Max Pruger, Compliance Manager at Kaseya, for joining Paul to talk about a brand new ‘compliance as a service’ revenue opportunity. This interview with Max was recorded back in February 2022, a few weeks before Kaseya announced the acquisition of Datto. Max has been a pioneer in the managed services industry since the late 1990s. He currently serves as SVP and GM of Compliance Manager, VulScan and MyITProcess and is responsible for Kaseya’s go to market strategy for his respective business units. Max began his MSP career at USWeb as a founding member of that company’s managed service division. He has also held the position of Senior Architect at IBM. Max holds a BS in Computer Science from American University and an MBA from the University of Maryland – Robert H. Smith School of Business. Connect with Max on LinkedIn: https://www.linkedin.com/in/maxpruger Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ http://mspmarketingedge.com/about/ Find out more about Paul Green’s MSP Marketing Edge: https://www.mspmarketingedge.com/ Right now you can watch the extended interview with this week’s featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC To dig deeper into this episode, Paul joins Sophie Law on the complimentary YouTube show ‘Another Byte’, from this coming Thursday: https://www.youtube.com/playlist?list=PLDRSdM8tZbEAXxJRY5vU4LWldRNLjZZng Thank you to Nicholas Ashford from Fordhouse for recommending the book Extreme Ownership by Jocko Willink and Leif Babin: https://www.amazon.co.uk/Extreme-Ownership-Jocko-Willink/dp/1250067057 https://uk.linkedin.com/in/nicholasashford In next week’s episode, Paul will be joined by Luis Giraldo, Chief Experience Officer at ScalePad and CEO of Ook Enterprises, to talk about MSP opportunities for the second half of 2022: https://ca.linkedin.com/in/luisgiraldo Subscribe to Paul’s YouTube channel: https://www.youtube.com/mspmarketing <...