Episode 138: How the Consumers’ Journey has Changed

Brian Simon, President, Lenders One Mortgage Cooperative and Trelix discusses How the Consumers’ Journey has Changed. Highlights include: hire employees not like you; have patience—success does not happen overnight; rise of independent mortgage banker will continue; be more convenient to consumers and future of branch structures is questionable. Brian has spent many years in the mortgage industry and you will enjoy his comments about the consumer and the mortgage industry.