Journey Maps: What Are They, How Are They Used, and Why Every Professional Service Firm Needs Them with Miles Kailburn | Episode 138

Firm Type: Professional services firm | Boutique Professional Services In this episode, Greg Alexander speaks with Miles Kailburn about how a professional services firm solved journey maps: what are they, how are they used, and why every professional service firm needs them. This episode is useful for founders of boutique professional service firms who are working on growing a boutique professional services firm, improving operational efficiency, and building long-term firm value. Topics covered are growing a boutique professional services firm, improving operational efficiency, and building long-term firm value. Learn more about Collective 54, the community for founders of boutique professional service firms.