Episode 139-AADOM Radio-From Awkward to Assertive: Handling Tough Talks with Ease w/Cece Wilson of CEDR HR Soluitions
This podcast helps dental office managers handle tough conversations with confidence. Many avoid these talks due to time constraints, fear of confrontation, or thinking the issue is minor—only to see problems escalate. The FIRR method (Facts, Impact, Reason, Request) offers a structured approach to delivering clear, effective feedback. Managers will learn to be specific, explain impact, make reasonable requests, document discussions, and follow up. By mastering these skills, they can resolve conflicts quickly, foster accountability, and maintain a positive office culture—preventing small issues from becoming big problems.
Episode 140 of the AADOM Radio-THE Podcast For Dental Managers podcast, hosted by AADOM, titled "Episode 139-AADOM Radio-From Awkward to Assertive: Handling Tough Talks with Ease w/Cece Wilson of CEDR HR Soluitions" was published on April 16, 2025 and runs 24 minutes.
April 16, 2025 ·24m · AADOM Radio-THE Podcast For Dental Managers
Summary
This podcast helps dental office managers handle tough conversations with confidence. Many avoid these talks due to time constraints, fear of confrontation, or thinking the issue is minor—only to see problems escalate. The FIRR method (Facts, Impact, Reason, Request) offers a structured approach to delivering clear, effective feedback. Managers will learn to be specific, explain impact, make reasonable requests, document discussions, and follow up. By mastering these skills, they can resolve conflicts quickly, foster accountability, and maintain a positive office culture—preventing small issues from becoming big problems.
Episode Description
AADOM Radio & CEDR HR Present:
CeCe Wilson-HR Manager
Learning Objectives:
Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.
Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.
Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.
More About CeCe:
CECE WILSON, MSHRM, SHRM-CP, HUMAN RESOURCES MANAGER
CeCe has been leading CEDR’s internal human resources operations since 2021 and brings over 20 years of people management and HR-related experience in private, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solutions to business and HR needs. CeCe is a SHRM-certified human resources professional with a specialty credential in Inclusive Workplace Culture and a master’s degree in human resource management.
More About CEDR HR Solutions-http://cedrsolutions.com/
More About AADOM: https://www.dentalmanagers.com/
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