Episode 14 | Building Trust With Teams, Players & Fans

In this episode of the TrustBuilder Podcast, host Scott Linklater and Morgan Hartanov welcome guest Kyle Day, General Manager of the Spokane Indians. They discuss how hospitality and intentional service culture build deep trust within a professional sports organization. They examine the unique role of minor league operations as an entertainment and hospitality business, explaining how prioritizing the needs of both players and fans creates a premier environment. The conversation highlights the concept of "aggressive friendliness" and proactive training, encouraging leaders to empower their frontline staff to anticipate needs and turn potential service hurdles into lasting loyalty.