What's up everyone, welcome back to The Daily P-Fab. This is episode 141 for Monday, January 7th, 2019. It's 10.15 p.m. here on the East Coast and I have a doozy of a story for you today.
And so I got a very generous Amazon gift card from work for the holidays. At the end of the year, they normally give those out to all the employees. And so I have a pretty lengthy wish list and I decided to use this gift card. I normally use it for photography gear, but this year I used it for tactical EMS gear that I needed for work and some stuff that I just wanted to get now and I didn't want to wait to get later or try to have the company pay for later.
So I went ahead and I purchased this stuff on Amazon and it got shipped to me today at work and all the equipment came and it's great and it's awesome. And that was that. However, a half hour ago, I get four emails sent to me regarding the four packages that came today. And the emails all say the same thing.
Unfortunately, we will not be able to deliver your package as it has been lost in transit or damaged. We are very sorry about this. Please contact us and we will do what we can to make this right for you. So I click the link and there's a big yellow and black button right in front of me on the screen saying refund, right?
And I'm sitting there and I'm thinking about it and I'm thinking about it and I'm like, oh my God, I could just click this button right now and get about $500 re-added to my account. However, because honesty is important. Instead, I called Amazon customer service and I spoke with a nice man and I got to look his name up here because he did just email me. His name was Jabari and I'm assuming this was in one of their call centers probably.
I don't know where their call centers are so I can't say where, but you know, very difficult to understand. This agent, as I was talking to him and I explained to him, I said, listen, I said, I placed a big order. You can see it on your screen. I just got four emails that said that the items were lost or damaged and that it won't be delivered.
But I'm calling to let you know they did get delivered. And he asked me for the two order numbers and I gave him the two order numbers and he places me on hold for like 10 minutes. He comes back on the phone and says, okay, we're going to go ahead and issue you a refund since you didn't get your packages. And now I'm fighting with this guy.
I'm like, sir, you're not understanding what I'm saying. I don't want you to issue me a refund. I got the packages. Amazon sent me an incorrect set of emails that said I did not get the packages.
I did get the packages. So don't refund me. He places me back on hold, comes back on and says, okay, we've updated your account to show that you received the packages. Excuse me.
And so, you know, I told him thank you. And he goes, for being honest and calling to report this, I've gone ahead and this is the email that he just said. Well, he tried to explain this to me, but honestly, I couldn't understand the word he said, but I did just get an email from him. It says, this is Jabari with Amazon Logistics.
I'm the agent you spoke with and it was a pleasure to advise you. I'm glad that your packages were delivered to your location successfully today. I understand the inconvenience this situation has caused. It really didn't cause me any inconvenience, but it says on this occasion, I've issued a $5 promotional certificate to your amazon.com account, which will automatically be applied the next time you order an eligible item sold and shipped by Amazon.
So there you go. Honesty got me free $5 instead of deceptive, illegal theft of $500 back to my account. So I'm pretty happy about that. Free five bucks.
Yep, I'll take it in the clear conscious way worth more than $500. Like, you know, like I like Amazon. I'm not going to deceive them or steal from them ever. So that's that.
That's my story. But I'm curious, what would you have done in this situation? Would you have clicked the refund button and just kept quiet? Or would you have called and said, hey, you guys kind of screwed the pooch on this one and I got the packages and you don't owe me a refund?
Anyways, that's it. Honesty is still important in 2019 just as it's always been. And I think that's honestly what the world needs is a whole lot of more honesty. So I'm going to drop it off right there for this evening.
412-701-4323 is the show call-in number. paulfallipolidopodcast.com Thanks for listening.