Episode 149: Holiday Hospitality for Guests with Disabilities

Nancy Horton, Associate Director of the Mid-Atlantic ADA Center, discusses the top five hospitality holidays for guests with disabilities. She emphasizes the importance of year-round accessibility, employee training, and clear communication about facilities and events. For New Year's Eve, she highlights the need to keep accessible routes clear and provide information about loud activities and long lines. For Valentine's Day, she advises on accessible dining tables and limited menus. During summer travel, she stresses the importance of training staff and ensuring accessible outdoor spaces. For Thanksgiving, she suggests redesigning buffets for accessibility and providing options for guests with disabilities. Finally, for December holidays, she recommends managing sensory elements and offering a variety of inclusive activities.