Episode 149: Personalities of workers facing front line work during COVID 19 - how to make employees feel safe over customer preceptions

Now that lockdown starts to lift I see many nervous unsafe and unhappy employees. We now have hard evidence of how the virus transmits and know how to create safety. But I fear many mangers are being driven by their personalities and the perception of customers over the reality of what needs to be done for everyone's happiness and safety. The reality is ceratin personalities make better decisions on safety and protocols that can be followed easily by others. Maybe we need to pick the people within companies to have these roles? Hint they are not the usual extrovert sensing personalities that often rise higher in these roles - they are the quieter workers who pause more before actions. shout out to Helen Barry Arts face shields for staff. (helenbarryarts on instagram)