EPISODE · Oct 1, 2023 · 57 MIN
Episode # 15: An interview with Joel Walker - Real BPO Experience that shows
from Rod'sPod · host Rod Jones
Last week, whilst on my whirlwind visit to the London, I had the privilege of finally meeting co-founder and COO of The Knowledge Group (tkg), Joel Walker face-to-face over a delightful ‘Full English Breakfast’ and perhaps too many cups of coffee. And what an insightful chat it was too. There are few professionals in the BPO/GBS space with more hands-on experience in large-scale contact centre operations and outsourcing. But of greater interest to me is Joel’s unique skills relating to BPO/GBS procurement and ‘deal crafting’. Joel has spent more than 25 years in the customer service and outsourcing sectors, across multiple locations around the world. From an agent in the late 1990’s to global leadership positions, Joel’s last corporate role was as Global Head of Call Centre Procurement for Vodafone where he was responsible for securing in the region of 85,000 agents across 35 countries and dozens of suppliers, driving commercial and contractual innovation. Over the last three years, he has been building The Knowledge Group (tkg), a disruptive sourcing and procurement firm, specialising in delivering outsourcing solutions for clients. Recently, The Knowledge Group merged with Maistro, a procurement technology service provider. Together, the organisations are aligned in connecting buyers to suppliers, harnessing a combination of powerful digital solutions and industry expertise. Joel is a frequent judge and speaker at industry events. Due to his vast experience in constructing innovative customer-led solutions and location attraction strategies, he adds huge value and insight to many discussions about the contact centre and outsourcing industry. Contact Details: LinkedIn: • Joel Walker: https://www.linkedin.com/in/joelwalker/ • The Knowledge Group (tkg): https://www.linkedin.com/company/welovetoknow/ • Maistro: https://www.linkedin.com/company/maistrogroup/ Website: • The Knowledge Group (tkg): https://welovetoknow.com/ • Maistro: https://www.maistro.com/ Contact us: • [email protected]
What this episode covers
Last week, whilst on my whirlwind visit to the London, I had the privilege of finally meeting co-founder and COO of The Knowledge Group (tkg), Joel Walker face-to-face over a delightful ‘Full English Breakfast’ and perhaps too many cups of coffee. And what an insightful chat it was too. There are few professionals in the BPO/GBS space with more hands-on experience in large-scale contact centre operations and outsourcing. But of greater interest to me is Joel’s unique skills relating to BPO/GBS procurement and ‘deal crafting’. Joel has spent more than 25 years in the customer service and outsourcing sectors, across multiple locations around the world. From an agent in the late 1990’s to global leadership positions, Joel’s last corporate role was as Global Head of Call Centre Procurement for Vodafone where he was responsible for securing in the region of 85,000 agents across 35 countries and dozens of suppliers, driving commercial and contractual innovation. Over the last three years, he has been building The Knowledge Group (tkg), a disruptive sourcing and procurement firm, specialising in delivering outsourcing solutions for clients. Recently, The Knowledge Group merged with Maistro, a procurement technology service provider. Together, the organisations are aligned in connecting buyers to suppliers, harnessing a combination of powerful digital solutions and industry expertise. Joel is a frequent judge and speaker at industry events. Due to his vast experience in constructing innovative customer-led solutions and location attraction strategies, he adds huge value and insight to many discussions about the contact centre and outsourcing industry. Contact Details: LinkedIn: • Joel Walker: https://www.linkedin.com/in/joelwalker/ • The Knowledge Group (tkg): https://www.linkedin.com/company/welovetoknow/ • Maistro: https://www.linkedin.com/company/maistrogroup/ Website: • The Knowledge Group (tkg): https://welovetoknow.com/ • Maistro: https://www.maistro.com/ Contact us: • [email protected]
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Episode # 15: An interview with Joel Walker - Real BPO Experience that shows
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