Episode 15: Designing Professional Services for the Future with Sebastian Hartmann

Design thinking already shapes the way many legal businesses operate today but there is still a lot to do. Collecting and analyzing data will play a key role in future ready service firms but there is also a big demand for multidisciplinary teamwork and collaboration between firms that once were just rivals . Offering just legal services is outdated and law firms and other professional service firms are changing their mindset into offering solutions. But how to drive this change and make sure we are doing the right things right? How to start the innovation work? In this episode we talk about business models and how professional service firms can make sure that they are future ready. We also talk about being data driven and whether or not law firms should rely on data when planning for the future. Our guest today is Sebastian Hartmann from KPMG. Sebastian leads technology strategy at KPMG International and has wide experience on transformation in professional service firms. With his teams, he actively influences, shapes, leads and manages the strategies and resulting digital transformation journeys of people-centered and knowledge-driven organizations, e.g. at Fortune 500, DAX companies and leading B2B service providers.