Episode 15 - How will the emerging tech shape the future of the customer experience

Continuing in our second season of the Open Pantry Podcast, I have partnered with Kounta to bring the industry's top authority's together to chat and give honest opinions on hot topics set to move the industry forward.In this episode, episode 15, we talk about the landscape of emerging technologies are shaping the customer experience. Will we know our customers even more? Will it make the customer experience even better?To answer these questions, we assembled a panel of experts with work experience both in Europe and Australia to shed light on what tech trends we might soon see in Australia.Guests include:Chris Tate - Ops Manager at Pablo & Rusty'sJosef Neumier - Former Head of Retail at SonomaJosh Harrison - COO and Founding Member at Kounta

What this episode covers

Continuing in our second season of the Open Pantry Podcast, I have partnered with Kounta to bring the industry's top authority's together to chat and give honest opinions on hot topics set to move the industry forward. In this episode, episode 15, we talk about the landscape of emerging technologies are shaping the customer experience. Will we know our customers even more? Will it make the customer experience even better? To answer these questions, we assembled a panel of experts with work experience both in Europe and Australia to shed light on what tech trends we might soon see in Australia. Guests include: Chris Tate - Ops Manager at Pablo & Rusty's Josef Neumier - Former Head of Retail at Sonoma Josh Harrison - COO and Founding Member at Kounta

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This episode is 1 hour and 13 minutes long.

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This episode was published on October 11, 2018.

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