Episode 15 - Resolving Conflict Without Losing Control: A Parent’s Guide to ADR

In this episode, Athena Cordero welcomes mediator, law professor, and conflict‑resolution expert David Dowling for a thoughtful conversation about Alternative Dispute Resolution (ADR) and how families and schools can navigate conflict in special education more constructively. Drawing on his professional expertise and his personal experience as a parent of a child on a 504 plan, David breaks down what ADR really means, why the word “alternative” can be misleading, and how communication, negotiation, facilitated IEPs (Individual Education Program), and mediation fit along a spectrum of dispute resolution.David explains how parents can retain voice, control, and relationships by resolving concerns early rather than jumping straight to due process. He explores how bias, body language, culture, and emotional triggers can unintentionally derail IEP conversations and offers practical strategies to help parents stay grounded, organized, and heard. Through a powerful personal story about advocating for his son, David reminds listeners that even experts struggle with their own children, and that parental emotion often stems from love, fear, and a desire to protect.This episode provides parents, educators, and administrators with real‑world tools to reduce conflict, improve communication, and keep the focus where it belongs: on the child.HighlightsDavid explains ADR as a spectrum of dispute resolution from informal conversation to due process.Why “alternative” dispute resolution can be misleading and unintentionally intimidating.The importance of control: who makes decisions in mediation vs. due process.How confirmation bias, defensiveness, and past school experiences shape parent reactions.Why listening to understand (not respond) is one of the hardest and most important skills.The unintended message devices and body language can send in IEP meetings.David’s personal experience advocating for his son with Tourette’s through the 504 process.Why do even experienced mediators struggle emotionally when it’s their own child?Practical preparation tips for parents: binders, photos, notes, highlighters, and questions.Cultural and socioeconomic differences that affect communication in IEP meetings.The difference between an IEP and a facilitated IEP, and when facilitation can help.Why facilitated IEPs and mediation are free resources parents often don’t realize they can request.TakeawaysParents have more voice and control when conflict is addressed early before due process.Listening well requires intention, presence, and fewer distractions.Emotions in IEP meetings are normal and often rooted in fear, grief, and love.Preparation reduces anxiety and helps parents advocate more effectively.Cultural background, past experiences, and power dynamics shape how conflict shows up.Facilitated IEPs help reframe language, rebuild trust, and keep conversations productive.Due process should be a last resort, not the first step.Strong relationships between families and schools ultimately benefit the child most.Thanks for listening! Follow us on Facebook and Instagram | www.cahelp.org | [email protected]