Episode 150: The Baby Boomers Are Taking Their Knowledge with Them: The Importance of Process Documentation

RTA CEO Josh Turley and head of product & consulting Marc Canton explore a recent client’s struggles replacing institutional knowledge of systems when seasoned employees move on and technology changes. Josh and Marc explain how essential it is to document all of your processes and procedures—even the most common, obvious processes that you do every day—and thinking about the person who comes in behind you (like when you leave, retire, or just go on vacation and don’t want to be disturbed by work). What would happen if your most seasoned fleet professionals were abducted by aliens and you had to replace your entire team? Would the new employees have any idea what to do? Your documentation becomes your insurance policy for whatever could happen to your fleet. Josh and Marc also explain the importance of reviewing and revising your processes regularly so that your documentation is always accurate and doesn’t include unnecessary steps or tools that don’t exist anymore. Get the tips and tricks you need to improve your process documentation and keep your fleet running in any situation. Does your fleet need help documenting or improving your processes and procedures? RTA’s fleet consulting services can help: https://rtafleet.com/solutions/consulting Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213