Episode 151 with special guest CEO Richard Blank. The daily standup with lifetime value podcast.

Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success ChannelEpisode 151: Amidst an AI surge, Richard Blank believes in language more than ever.Timestamps:00:00:00 - Intro00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica00:02:14 - Gamification and creating a fun work culture00:04:45 - Proactive vs. reactive: The call center approach00:05:38 - Why Costa Rica? The appeal of a nearshore BPO00:06:00 - Language, cultural nuances, and the home run close00:07:05 - The irreplaceable human touch in customer support00:10:55 - Speech craft: The art and strategy of communication00:12:42 - Wrapping up: Time to make this a series!https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1https://youtu.be/3Y_hVFEU41gRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQDillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.