Episode 154- The Power of the Front Desk w/ Laura Nelson

from Dental Unfiltered · host Matthew Brown

Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura’s upcoming phone skills training designed to elevate the patient experience.

Episode metadata supplied by the publisher feed · Published Dec 30, 2025

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Episode 154- The Power of the Front Desk w/ Laura Nelson

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This episode is 43 minutes long.

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This episode was published on December 30, 2025.

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