Episode 154: Thinking Like an Owner with Jack & Kevin of Skimmer + Tagging, Mass Emails, and Billing/Payments

Episode Summary:  Skimmer is pool service software for business owners that replaces the traditional paper-based system. It allows pool service professionals to track their customers and email personalized service reports; customize and optimize their routes; track repairs, service calls, and filter cleanings; keep a shopping list for parts, and create invoices.  We sit down with Skimmer CEO Jack Nelson and Head of Marketing and Business Development Kevin Embree. We previously had Jack on the podcast in Episode 138 alongside Skimmer’s Managing Consultant Ryan Hash. In this conversation, Jack and Kevin reflect on their journeys in the pool industry, how they came to be involved with Skimmer, and what’s on the roadmap for the company.  Listen in as Jack and Kevin share how they entered the world of pools and why they dedicated themselves to developing the technology offered by Skimmer. They go deep into what makes effective software for the pool professional and their owner-centered approach to deciding which features need to be added or further optimized. We also take a deep dive into tagging, mass emails, and the new billing/payments features.  Topics Discussed:  01:22 - An introduction to Jack Nelson  11:41 - An introduction to Kevin Embree  22:10 - How Jack and Kevin met  27:49 - The most popular features of Skimmer  31:21 - How to know the software is working for you