Episode 16 - Profit Lives on the Invoice for Auto Repair Shop Owners!

I will continue talking about invoicing, but I know, it’s hard to get excited about that. Most people think profit lives on the P & L, but it doesn’t. Profit is reported on the P & L, it lives on the invoice. So far I’ve talked about connecting with your clients and not trying to impress them. And then to be CURIOUS, to make their agenda, your agenda, and to ask questions, to really understand what's going on and to understand what's driving them. And then I talked about CONTROL. How to keep them in control the whole process so that their comfort level goes up.  That makes all the difference in the world. We talked about documenting the CONCERN properly, and then documenting the CAUSE while building the value in what you do. I’ll continue that value building today in two more areas! I know you want to know what those two areas are.. so keep listening to find out!