Episode 16, Season 7-Chatbots & CRM – What Works for MSMEs

In this episode, Abanibhusan Bera decodes how MSMEs can use AI-powered chatbots and CRM systems to engage customers intelligently, save time, and improve retention. You’ll learn how to choose the right tools, avoid common implementation traps, and integrate automation without losing the human touch. Plus, Abani shares a Vedantic perspective on technology — reminding us that true intelligence begins with awareness, not algorithms. Get his resources through this link: https://beacons.ai/abanibhusanbera