Episode 16 - We Discuss the Important of Customer Service & Reviews

This week the duo talk all about customer service and how important it is but so many companies get it so wrong as well as customer reviews.   They talk about how long it takes to edit the podcasts & Chris battles with his cushion and is convinced it's been changed.   We've all good service and bad, the pair discuss past experiences and how they have impacted purchasing decisions.   Chris asks Helen if during a buying decision if she likes being called Madam or is just old fashioned and not needed now?   Chris goes on to talk about his experience when working for Apple and how they prepare all their sales floor team before they can engage with customers.   Helen gives us some states including 93% of people say online reviews impact their purchasing decisions.