Episode 160: The Crossroads of Customer Service

Many of us interact with employees on a consistent, often daily basis. We may not think much of these moments, or the people with whom we're speaking, but customer service as an intersection between consumers and sellers serves to reveal some of our societal attitudes. This week, we welcome Nick Suyematsu to discuss the philosophy behind customer service. How do employees wield the ability to influence the emotions of customers? What do our expectations of thee interactions say about our attitudes when spending money? What can customer service teach us about general human interaction?