Episode #161: Erica Dhawan – How to Connect Intelligently

Erica Dhawan grew up as a shy, introverted girl in Pennsylvania, speaking Hindi at home. In this episode, she discusses “digital body language,” the new form of non-verbal communication in our digital world, which still makes up 70% of how we interact. Erica explains that body language has transformed into cues and signals in digital communications. In her book, she dives into these modern signals and their impact. She also points out that people interpret digital body language differently, just like introverts and extroverts, highlighting two groups: digital natives and digital adapters. Erica’s toolkit, available at hybridtoolkit.com, provides best practices for improving communication in a hybrid work environment, including tips for meeting culture and digital communication.