Episode 161: Revolutionizing Pool Service Through Partnership with Augusto, Eddie, and Hal of NPP (National Pool Partners)

Episode Summary:  Today we do a deep dive into the recently established National Pool Partners. Officially launched in January 2021, the multi-regional pool service company has changed the game by partnering with local businesses to provide them the scale and resources of a national enterprise to better serve their customers, teammates, and partners.  In this conversation, we sit down with National Pool Partner CEO Augusto Titarelli, VP of Operational Excellence Eddie Skehan, and President of Texas Hal Denbar. All three of our guests are founding partners of the company.  Even with over 10,000 accounts under its belt already, NPP strives to maintain a kind of relationship with its partners typically only formed between local businesses and local customers. It does just this through its heavy involvement with the business of local brands and doing everything it can to nurture direct relationships with customers, elevate the standard of living of its employees, and support the front line.  Listen in as Augusto, Eddie, and Hal explain how their paths crossed—leading to the groundbreaking consolidation of pool companies in the form of NPP—and where they plan to take the brand from here on out.  Topics Discussed:  01:05 - Augusto's intro and NPP’s origin story  06:56 - Eddie’s partnership with NPP  12:47 - NPP’s approach to acquiring local companies  14:18 - Systemic process for listening to employees  18:05 - Bringing Patriot Pools into the NPP fold