Episode 163; Einat Weiss: AI, Machine Learning, Personalized Customer Experience, The Future Marketplace

The pandemic forced customer service to go from analog to digital overnight. They had to build the infrastructure, transform the culture, and adopt new tools. It was like asking a caveman to build a spaceship. But they did it, thanks to the transformative power of AI and the incredible resilience of the men and women who work in customer service.   Join Einat Weiss and I on the next QTS Experience Podcast as we talk to her about the evolving digital world of the modern customer experience. It's going to be a wild ride!