Episode 163: How Vodafone is going beyond the WOW factor with AI at scale

In this episode of Digital Workplace Impact, DWG CEO Nancy Goebel sits down with Carolin Lücker, Principal Manager of Strategy, Design & Architecture at Vodafone, to explore how that organization is delivering AI‑enabled transformation at scale.Fresh from winning DWG’s Digital Workplace of the Year Award for AI Enablement at Scale, Carolin reveals how Vodafone built the foundations for rapid, safe AI adoption across more than 20 markets. She explains how long‑term investment in standardization, compliance and employee experience paved the way for advances such as Copilot‑driven personalization, cross‑system AI integrations and early agentic use cases – from AI‑supported RFP processing to an innovative 'flight school' that helps leaders sharpen prompting skills and model new ways of working. Carolin underscores that AI transformation is ultimately a business transformation, powered by leadership commitment and a culture of curiosity and psychological safety. She also reflects on the ongoing challenges of sustaining adoption, aligning AI with business priorities and orchestrating governance to seize the 'golden windows' for change. This conversation is essential listening for digital workplace leaders and practitioners shaping the future of work through AI‑driven strategy, culture and innovation.  (Show notes, links and transcript for this episode.)Guest speaker:Carolin Lücker, Principal Manager of Strategy, Design & Architecture, Vodafone Hosted on Acast. See acast.com/privacy for more information.