Episode 166: MSPs – never lose a client again

Episode 166 Welcome to the MSP Marketing Podcast with me, Paul Green. This is THE show if you want to grow your MSP. This week’s show includes: The best marketing strategy, part 2 of 3 ‘create an unfair advantage for your MSP by building a relationship with your audiences’ Sell more to current clients by getting the very best out of ‘strategic reviews’ An expert joins me to share how to get more referrals by improving retention Featured guest: Thank you to Joey Coleman, author of Never Lose a Customer Again, for joining me to talk about how to get more referrals by improving retention. Joey helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience/retention with organisations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best selling book Never Lose a Customer Again shows how to turn any sale into a lifelong customer. Connect with Joey on LinkedIn, read / listen to his book and check out the Experience This! podcast: https://www.linkedin.com/in/joeycoleman1 https://www.audible.co.uk/pd/Never-Lose-a-Customer-Again-Audiobook/B07BDQKDRD https://www.amazon.co.uk/Never-Lose-Customer-Again-Lifelong/dp/0735220034 https://dangingiss.com/experience-this/ Extra show notes: Listen or watch every Tuesday on your favourite podcast platform, hosted by me, Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ http://mspmarketingedge.com/about/ Subscribe to the MSP Marketing Action Monthly magazine: http://mspmarketingedge.com/action/ Subscribe to my YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider: https://www.audible.co.uk/pd/Paul-Greens-MSP-Marketing-Podcast-Podcast/B08JK38L4V https://podcasts.apple.com/gb/podcast/paul-greens-msp-marketing-podcast/id1485101351 https://www.stitcher.com/podcast/paul-greens-msp-marketing-podcast