Episode 169 (SUPERVISION) - Identifying Staff Reinforcers

IMPORTANT NOTICE: To earn CEUs for listening, you MUST sign up and listen to this episode on our website to get credit. To listen for the fun of learning? Just push play! Email us at [email protected] for further assistance. Gather round, employees! I've bought you all something so special.  You'll want to work twice as hard once you see what it is.  Drumroll please.  It's tickets to the opera! What's that? You don't care for hours of singing in German? You can't easily get a babysitter for a four-hour trip to the big city much less pay for parking? Well, guess I should have listened to that episode of ABA Inside Track where research on alternatives for managers making guesses as to what will function as a reinforcer for employees was discussed.  Maybe they'd have allowed us to avoid this embarrassing and disheartening exchange.  So, you cool if I scalp those tickets?   This episode is available for 1.0 SUPERVISION CEU.   Articles discussed this episode:  Cohen-Almeida, D., Graff, R.B., & Ahearn, W.H. (2000). A comparison of verbal and tangible stimulus preference assessments. Journal of Applied Behavior Analysis, 33, 329-334. doi: 10.1901/jaba.2000.33-329   Wilder, D.A., Wilson, P., Ellsworth, C., & Heering, P.W. (2003). A comparison of verbal and tangible stimulus preference assessment methods in adults with schizophrenia. Behavioral Interventions, 18, 191-198. doi: 10.1002/bin.136   Wilder, D.A., Rost, K., & McMahon, M. (2007). The accuracy of managerial prediction of employee preference: A brief report. Journal of Organizational Behavior Management, 27, 1-14. doi: 10.1300/J075v27n02_01   Waldvogel, J.M. & Dixon, M.R. (2008). Exploring the utility of preference assessments in organizational behavior management. Journal of Organizational Behavior Management, 28, 76-87. doi: 10.1080/01608060802006831    Slowiak, J.M. (2014). "How may I help you?" Improving telephone customer service in a medical clinic setting. Journal of Organizational Behavior Management, 34, 39-51. doi: 10.1080/01608061.2013.873382